Herohato Payment Policy

Effective Date: January 16, 2025

Herohato is committed to providing a safe, secure, and convenient payment experience for all our valued customers. This Payment Policy outlines the methods of payment we accept, the measures we take to ensure the security of your transactions, and the procedures you should follow when making a purchase. We strive to provide complete transparency and make your transaction as seamless as possible.

1. Accepted Methods of Payment:

  • Credit and Debit Cards: We accept a wide range of credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed using our secure payment gateway, ensuring that your financial details are kept safe.

  • PayPal: We also accept payments through PayPal. This allows customers who prefer to use PayPal to make payments for their purchases using their account balance or linked credit and debit cards. You may be redirected to PayPal’s website to complete the transaction.

  • Other Payment Options: From time to time, we may include additional or alternative payment options, such as specific online wallets or payment platforms. These options will be clearly displayed during the checkout process, when available.

2. Payment Processing and Security:

  • Secure Transaction Environment: All financial transactions are processed through a secure and encrypted payment gateway, which uses Secure Socket Layer (SSL) technology. This technology ensures that your payment information is encrypted during transmission, protecting it from unauthorized access.

  • No Data Storage: Herohato does not store your credit card or debit card details on our servers. All sensitive payment information is processed directly through our secure payment gateway, in compliance with Payment Card Industry (PCI) standards.

  • Fraud Prevention Measures: We utilize a variety of fraud prevention tools and systems to detect and prevent unauthorized or fraudulent transactions. If we identify any unusual activity with your order, we may reach out to you for verification before processing your payment.

  • Transaction Authorization: When you make a purchase, we will first authorize your payment method for the full amount of your order. This authorization may appear as a pending transaction on your account statement. Your account will only be charged when your order is ready for shipment, or at the time of purchase if it’s a digital item, subscription, or gift card.

3. Handling of Payment Issues:

  • Payment Failure: If your payment is declined or if there is any issue processing your payment method, you will be notified promptly during the checkout process. We recommend that you double-check your payment information and contact your financial institution if needed.

  • Order Cancellation: If a payment cannot be processed after several attempts, or if there are issues with the payment method, we may cancel your order. We will attempt to contact you before cancellation, whenever possible.

  • Chargebacks and Disputes: If you have an issue or dispute with a charge from Herohato, we recommend that you contact us first, before contacting your payment provider. We will make every effort to resolve the situation and answer any questions that you may have. Chargebacks cause unnecessary complications for both parties and should be a last resort.

4. Pricing and Sales Tax:

  • Currency: All prices displayed on our website are in U.S. Dollars (USD). If you are using a non-USD payment method, your payment provider may charge additional fees for currency exchange.

  • Price Changes: Herohato reserves the right to change the prices of its products and services at any time, without prior notice. Any changes to pricing will not affect existing orders.

  • Sales Tax: Applicable sales tax will be calculated based on the shipping address for your order. Sales tax rates may vary depending on your location. The total including sales tax will be displayed during the checkout before you finalize your purchase.

5. Promotions, Discounts, and Gift Cards:

  • Promotional Codes: Herohato may offer promotions, discounts, or coupon codes. Any such promotional codes or discounts will have a specified validity period. Be sure to enter your promotional code in the appropriate field during the checkout to apply the discount.

  • Limitations on Discounts: Promotional codes may be subject to certain limitations, such as minimum purchase amounts, specific product restrictions, or one-time use limits. Please review the terms and conditions of any promotional code before using it.

  • Gift Cards: Herohato may sell digital or physical gift cards. Gift cards may be used for full or partial payments for eligible purchases on our website and may be subject to certain terms and conditions. Please refer to the specific details of the gift card for more information.

6. Refunds and Returns:

  • Refund Processing: Refunds are processed according to our Return Policy, which is found on our website. Refunds will be issued to the original payment method used for the purchase.

  • Timing: Please note that the processing of refunds may vary depending on your financial institution. It usually takes several business days for the refund to be reflected in your account.

7. Policy Amendments:

  • Updates: Herohato reserves the right to amend or update this Payment Policy at any time, without prior notice. Any updates will be posted on this page with a revised effective date. We encourage our customers to check back frequently and review our Payment Policy to stay up-to-date on our policies.

8. Contact Information:

If you have any questions or concerns related to our Payment Policy, please contact us.