Payment Policy

Effective Date: January 3, 2025

At HeroHato, we aim to provide a smooth and secure payment experience for all of our customers. This Payment Policy outlines the methods of payment we accept, as well as the terms and conditions related to payments for purchases made on herohato.com.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit and debit cards.
  • PayPal: Secure payments through PayPal for customers who prefer to use their PayPal account or linked credit cards.
  • Other Secure Payment Methods: We may offer other secure online payment options, such as digital wallets, depending on your location and preferences.

All payments are processed securely, and your payment details are kept confidential to ensure a safe shopping experience.

2. Payment Authorization

  • Authorization: When you place an order, your payment method will be authorized for the total order amount, including taxes and shipping fees. However, we do not charge your payment method until the order is confirmed and processed.

  • Verification: We may verify the payment information to prevent fraud and ensure the security of transactions. This verification may involve contacting you for additional details.

3. Currency

  • Currency: All transactions are processed in U.S. Dollars (USD). If you are located outside the U.S., your payment provider or bank will handle the currency conversion. Exchange rates may vary depending on your financial institution.

4. Payment Security

We are committed to safeguarding your payment information. All payments are processed using secure encryption methods (SSL technology) to ensure your financial data remains protected. We do not store sensitive payment information, such as credit card numbers, on our website.

5. Payment Confirmation

  • Order Confirmation: Once your payment is successfully processed, you will receive an email confirmation of your order, including the details of your purchase. Please review this confirmation to ensure everything is correct.

  • Payment Failure: If your payment is not authorized, you will be notified during the checkout process. In such cases, you will need to provide an alternative payment method to complete the purchase.

6. Sales Tax

Sales tax will be applied to orders based on your shipping address and the applicable state or local tax rate. The applicable tax will be calculated and displayed during the checkout process.

7. Refunds and Cancellations

  • Refunds: If you are eligible for a refund (due to order cancellation, return, or other valid reasons), the refund will be processed back to the original payment method used during checkout.

  • Order Cancellations: You may cancel your order as long as it has not yet been processed for shipment. If the order has already been shipped, please follow our Refund and Returns Policy to initiate a return and refund process.

8. Payment Disputes

If you notice any discrepancies with your payment, please contact us immediately at info@herohato.com. We will investigate the issue and work to resolve it promptly.

9. Contact Us

If you have any questions regarding our payment policy or need assistance with payment methods, please feel free to reach out to our customer support team:

  • Email: info@herohato.com
  • Phone: (610) 759-2788
  • Address: 953 Clearfield Rd, Nazareth, Pennsylvania (PA), 18064

Thank you for choosing HeroHato. We appreciate your business and strive to make your shopping experience as seamless and secure as possible.