Shipment Policy

Effective Date: January 3, 2025

At HeroHato, we are committed to delivering your plants and gardening products with care and efficiency. This Shipment Policy provides important details about our shipping processes, including delivery options, shipping fees, and estimated delivery times. Please review this policy carefully to understand how we handle the shipping of your orders.

1. Shipping Methods and Delivery Options

We offer several shipping methods to meet your needs. Shipping options and costs are calculated during checkout based on your location, the weight of your order, and the chosen delivery method. The available shipping methods are:

  • Standard Shipping: Our most affordable option for domestic deliveries. Estimated delivery time: 5-7 business days within the U.S.

  • Expedited Shipping: A faster shipping option for customers who need their orders sooner. Estimated delivery time: 2-3 business days within the U.S.

  • International Shipping: We also offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and additional fees based on your country’s regulations.

2. Shipping Fees

Shipping fees are calculated based on several factors, including:

  • The weight of your order
  • The delivery location (domestic or international)
  • The selected shipping method (standard or expedited)

You will be able to review the shipping fees at checkout before completing your order.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days after your purchase is confirmed. This includes preparing your items for shipment and ensuring they are securely packaged.

  • Shipping Time: After your order is processed, the delivery time will depend on the shipping method selected. Please refer to the estimated delivery times mentioned above.

  • Delays: While we aim to ship your order as quickly as possible, please be aware that external factors such as weather, holidays, or issues with the shipping carrier may cause delays. We will notify you if there is any significant delay in processing or shipping your order.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your shipment. You can use the tracking information to monitor the status of your delivery. Please allow 24-48 hours for the tracking information to update once your package is shipped.

5. Shipping Restrictions

  • P.O. Boxes: We are unable to ship orders to P.O. Box addresses.
  • International Shipping: For international shipments, please note that customs duties, taxes, and other fees may apply. These charges are the responsibility of the customer and will be determined by your local customs office.

6. Packaging

We take extra care in packaging your plants and products to ensure they arrive safely and in excellent condition. Our packaging is designed to protect your items during transit, especially fragile plants. In case of damage during shipping, please refer to our Refund and Returns Policy for further assistance.

7. Shipping Address

Please ensure that the shipping address you provide at checkout is correct and complete. HeroHato is not responsible for delays or issues resulting from incorrect or incomplete address information. If you notice an error with your shipping address, please contact us immediately to update it.

8. Shipping Insurance

  • Shipping Insurance: For added protection, we may offer shipping insurance at checkout. This option ensures that you will be reimbursed if your order is lost or damaged during shipping.

9. Contact Us

If you have any questions about our shipping process, need assistance with tracking, or require help with a delayed order, our customer support team is here to help:

  • Email: info@herohato.com
  • Phone: (610) 759-2788
  • Address: 953 Clearfield Rd, Nazareth, Pennsylvania (PA), 18064

We appreciate your trust in HeroHato, and we are dedicated to ensuring your plants and gardening products arrive in perfect condition and on time. Thank you for choosing us for your green space needs!