Sales Policy

Effective Date: January 16, 2025

Herohato is committed to providing a seamless and exceptional shopping experience for all our customers. This Sales Policy outlines the terms and conditions that govern the sale of our products through our website, herohato.com. By placing an order with us, you are agreeing to comply with this policy. Please read it carefully before making a purchase.

Product Information and Representation

We strive to provide accurate and detailed information about our plants, but please be aware of the following:

  • Natural Variation: Plants are living organisms and will exhibit natural variations in size, shape, color, and foliage. The plant you receive may not exactly match the images on our website.

  • Photography: We make every effort to accurately represent our plants through photography, but differences in monitor settings and lighting conditions can impact how they appear on your screen.

  • Availability: All plants are subject to availability. If a product you ordered is out of stock, we will notify you and offer options such as a refund, an exchange, or a delayed delivery.

  • Plant Sizes: Plant sizes provided are approximate and may vary. We provide size ranges for our plants and the plant you receive will fall within that stated range.

Ordering Process

When placing an order with Herohato, please be aware of the following:

  • Order Placement: By placing an order, you are making an offer to purchase products at the prices and conditions specified on our website. We reserve the right to refuse or cancel an order for any reason, including if a product is out of stock, if there are errors in pricing, or if payment is not authorized.

  • Order Confirmation: Upon receiving your order, we will send you an order confirmation email to the address you provided. This confirms receipt of your order but does not signify that your order has been accepted.

  • Acceptance of Order: Your order is only accepted when we send you a shipping confirmation email, which indicates that your plants have been dispatched. At that point, a legally binding contract has been formed.

  • Order Modification or Cancellation: Once an order has been placed, it may not be possible to modify or cancel it due to processing speeds. If you need to modify or cancel your order, please contact us immediately, and we will do our best to accommodate you.

  • Account Information: It is your responsibility to ensure all contact and billing details you provide are accurate, complete, and up-to-date. Inaccurate information may lead to delays in processing or delivery.

Pricing, Taxes, and Payment

  • Pricing: Prices for our plants are listed on our website and are subject to change without prior notice. We aim to offer competitive pricing, but please check the prices at the time of your purchase.

  • Taxes: All applicable sales taxes will be added to your order at checkout, as required by law.

  • Payment Methods: We accept a variety of payment methods, including major credit cards, debit cards, and other secure payment options listed on our website.

  • Payment Security: We use secure payment processing systems to protect your financial information. All transactions are conducted via encrypted payment gateways.

  • International Payments: If you are purchasing from outside the United States, you are responsible for any applicable customs duties, taxes, or import fees. Currency conversion rates will be determined by your chosen financial institution.

Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the weight of your order, your shipping address, and the delivery method chosen. The precise shipping costs will be displayed at the checkout before you place the order.

  • Delivery Timeframes: Delivery timeframes are estimates and may be subject to external factors, such as weather conditions or delays by our shipping partners.

  • Shipping Partners: We partner with reputable third-party shipping providers to deliver your orders. Once your order is dispatched and handed over to the shipping partner, we are no longer directly responsible for delivery but will do our best to provide support if needed.

  • Delivery Issues: If you experience any delivery issues such as delays, loss, or damage during transit, please contact us immediately so we can work to resolve the matter.

  • Shipping Address: It is your responsibility to provide a complete and correct shipping address. We are not responsible for delivery failures due to inaccurate address information provided by the customer. If a package is undeliverable and needs to be reshipped, you will be responsible for any reshipping costs.

  • Plant Health and Shipping: Please be aware of extreme weather conditions at your location when ordering. Herohato is not responsible for plant health if the plants are shipped to locations with extreme weather.

Intellectual Property

All content on herohato.com, including images, logos, text, graphics, and designs, is the property of Herohato and is protected by copyright and intellectual property laws. You are prohibited from using, copying, reproducing, distributing, modifying, or displaying any of our content without our prior explicit written consent.

Warranty

We ensure that our plants are healthy and accurately described when dispatched. Due to the nature of living plants, we cannot offer extended warranties once they are received in good condition.

Limitation of Liability

To the maximum extent allowed by law, Herohato is not liable for any damages, including indirect, incidental, or consequential damages, resulting from the use of our products or our website.

Governing Law

This Sales Policy and any disputes related to purchases from us will be governed by the laws of the State of Pennsylvania, without regard to its conflict of law principles.

Changes to This Sales Policy

We may update this Sales Policy from time to time to align with changing business practices. We will post any revisions on this page, and the revised policy will take effect from the date indicated. Please review this policy periodically.

Contact Information

If you have any questions or concerns about this Sales Policy, please contact us at: