Sales Policy

Effective Date: January 3, 2025

At HeroHato, we strive to provide the best shopping experience for our customers. This Sales Policy outlines the terms and conditions that govern the sale of our products, including plants, gardening supplies, and accessories, through our website herohato.com.

1. Ordering Process

  • Order Confirmation: After placing an order on our website, you will receive an order confirmation email with the details of your purchase. Please review this email carefully to ensure that all information is correct.

  • Order Processing: Orders are typically processed within 1-2 business days. You will be notified once your order has been shipped.

  • Availability: While we do our best to ensure product availability, items are subject to stock levels. If an item is out of stock or unavailable, we will notify you and offer a suitable replacement or a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on HeroHato.com are in U.S. Dollars (USD) and may be subject to change. We reserve the right to correct any pricing errors and will notify you of any price changes before processing your order.

  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Payment is due at the time of purchase.

  • Taxes: Sales tax will be applied to your order where applicable, based on your shipping address.

3. Shipping and Delivery

  • Shipping Fees: Shipping fees are calculated at checkout based on the weight of your order and delivery location. We offer several shipping options, including standard and expedited shipping.

  • Delivery Time: Delivery times may vary depending on your location and the shipping method selected. Typical delivery times within the U.S. are between 5-7 business days for standard shipping.

  • International Shipping: We offer international shipping to select countries. Please review the shipping options at checkout for specific rates and delivery times.

  • Shipping Delays: While we make every effort to ensure timely delivery, external factors such as weather, holidays, or carrier issues may cause delays. We will notify you of any significant delays.

4. Returns and Refunds

  • Returns: We accept returns for damaged, defective, or incorrect items. Please refer to our Refund and Returns Policy for detailed information on how to return items.

  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that shipping fees are non-refundable unless the return is due to an error or damage caused by us.

  • Exchanges: If you would like to exchange an item, please contact us within 7 days of receiving your order, and we will assist you in arranging an exchange.

5. Order Cancellations

  • Cancellation Request: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. If the order has already been shipped, you will need to follow our return process.

6. Promotions and Discounts

  • Discounts: From time to time, we may offer promotional discounts or coupon codes. Discounts cannot be applied to previous orders and are only valid during the specified promotional period. Terms and conditions will apply.

  • Gift Cards: HeroHato offers gift cards that can be used to purchase products on our website. Gift cards are non-refundable and cannot be exchanged for cash.

7. Customer Service

If you have any questions about your order or our sales process, please don’t hesitate to contact us. Our customer service team is here to help!

  • Email: info@herohato.com
  • Phone: (610) 759-2788
  • Address: 953 Clearfield Rd, Nazareth, Pennsylvania (PA), 18064

8. Changes to the Sales Policy

We reserve the right to update this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend reviewing this policy periodically to stay informed about our sales practices.

By making a purchase from HeroHato, you agree to the terms outlined in this Sales Policy. Thank you for shopping with us!